Redress protocol · 2026

Packet Redress Protocol

Returns and replacements for prism-vault seed packets.

Returns or exchanges may be reviewed for eligible seed orders where the wrong packet is delivered, shipment is lost, or stock arrives damaged.

1. Eligible events

• Wrong SKU or wrong packet delivered versus the confirmed order.
• Shipment marked delivered but never received (after courier investigation).
• Packet arrives visibly crushed, torn, or moisture-compromised on first open.

2. Not eligible

• Change of mind after dispatch.
• Germination outcomes influenced by climate, soil, or sowing technique.
• Opened packets returned without a documented quality fault.

3. How to raise redress

File a ticket from Track & Support within seven days of delivery (or expected delivery for lost parcels). Include order ID, photos of packing and labels, and a short description of the fault.

4. Resolution paths

Approved cases may receive a replacement packet, store credit, or refund to the original payment rail. COD refunds follow the bank or UPI path we confirm with you in writing.